Educations for Empowering

What is TQM?
Total Quality Management (TQM) is a management process that seeks to satisfy custumer by optimizing the use of equipment systems, techniques, and integrated training.
TQM includes improvements made continuously in the process of organization, with the intention that the products and services of good quality.
For some experts, TQM is a philosophy, for others it is a draft. As for the people who engaged in the business world, TQM is a business strategy to achieve competitive advantage.
The main components of TQM that should be there are:
• Focus on custumer. Internal and external
• Improved quality of production systems and services in constant and continuous
• Improvements based on data
• Teamwork or employee participation
• Developing, communicating, and application of vision
• Senior management
• Institutionalize leadership
• Training methods are modern and robust for all levels of the organization
The above components is often said to be just as common. "If it's just something common, why ahrus we do?" The answer is:
Difficult to old habits. Everyone has their own way in running a job, and it is difficult to change this by other means. Giving award. The award gives a general driving force for managers to promote quality awareness and methods to improve quality. With TQM, you can not only improve performance continuously, but also can stabilize and strengthen the work process to run smoothly. Can also place and solve problems. TQM directs you to learn to appreciate and be appreciated.
TQM lead you to think different. For example we need to think whether that is good for the overall, and whether it is good for some. Invites you to adopt TQM systems thinking approach. The orientation of the hurry-bru and short term. TQM gives enough time to change one's culture and future-oriented company. TQM lead you to be patient and future oriented. There is fear that inhibits the opportunity. Usually people are afraid of failure, problem, change, management, system, or perhaps fear of success. It can cripple the creativity of work, and hinder the work that had been "normal". TQM lead you dare to take risks berikir different, and also dare to face the fears that can hinder success. The scientific approach. Especially for design work and process of making decisions and solving problems that berkaitann with the work being designed. TQM invite you to have the skills and knowledge and their use in real situations. TQM directs you to develop a sensible attitude, the need for hard work. No one is saying that TQM is easy. But TQM is an effective way the result of satisfaction. TQM invite you to work hard.
Why TQM?
The number of companies seeking to improve quality by:
• Increase customer satisfaction
• Improve customer property
• Reduce customer complaints
• Pulling or recruit new customers
• Improve the effectiveness of the course organization
• Reducing the budget, waste, and repetition of work
• Increase profits
• Seeking a broader market
• Obtain a competitive advantage
But why the Human Resource Developmen (HRD) or the Human Resources Development (HRD) is required in the implementation of TQM?
1. To improve internal customer satisfaction. Internal customers are people who are in the company and have an influence on performasi job or our company.
2. Improving the effectiveness of the course organization. TQM encourages companies to determine priorities and communicate them effectively. Thus, workers can do things well and in good time. TQM creates an opportunity for workers to develop a process that can contribute significantly to the company.
3. Help the company maintain a competitive advantage. TQM helps businesses to achieve success, increase profits and gain a competitive.
How to implement TQM? Philosophy of Learn, Live, and Lead
Implementation for quality improvement have two approaches, namely: First have to introduce the concept of continuous improvement and the means to support it. Secondly, we have to get used to the change or make improvements to civilize. The steps that must be followed as follows:
1. Learn the first step (learning). Learning is a step to acquire knowledge and broaden their horizons of thinking;
2. The second step Live (practice) is to take policy measures, and decisions;
3. The third step Lead (lead). To achieve a TQM culture based on leadership attitudes necessary experience (practice). The necessary leadership in science and attitude wise.
What can you expect?
1. TQM is more difficult than expected. TQM requires a mutual teamwork synergy, which is different from the way organizations work today. This difference will be very difficult, especially in changing or making policy.
2. The emergence of turmoil. Because of changes that include a variety of things, then so will result in positive effects or negative effects on each individual. In this case usually can lead to turmoil.
3. Can lead to complaints and frustration. Because TQM is not a recipe, then the answer is not immediately available permasalahanpun. This can lead to frustration for an unusual experience.
4. Can be time consuming and more effort than expected. Because not familiar with TQM, can be difficult to anticipate the time and resources needed to achieve success.
5. Sometimes experience difficulty in measuring the TQM implementation process.
6. The implementation of TQM strategy requires adjustment with a learned education.
In the implementation of TQM, at first the workers will feel as if doing one job was to do the job twice.
 As a new company to step in the implementation phase, the method gradually implemented TQM. The length varies from organization to organization and from other departments to other departments depend on two things, namely: how organizations and departments that work together from the beginning and how much support there.
You will face challenges, both passive and active. "If you try to hold your breath long enough, you certainly will not be strong". It's natural. This needs to be socialized, as well as TQM. You have to use most of your energy to help the people who support change and expect success as expected.
Why HRD should Runs
TQM is a strategy for achieving success in the future for the HR department and your organization. As a professional training, TQM has added value to organizations such as, for directly assessing the role of training, as agents of change, and as a development organization.
TQM offers a significant opportunity for HRD. With an emphasis on systems approach and teamwork, opportunity for advancement for the company's very wide open. With an emphasis on training, the important role played by the company you will be lifted either. And with an emphasis on internal customer, your company can get the support of other parties are expected by you.
TQM open the widest opportunity to have a positive influence on changes in philosophy that will be brought into the company. The role of HRD is always changing. HRD has now gained recognition should be implemented. HRD is a chance that you looked forward to.